Compliance & Complaints


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Third Party Report of Complaint

The 3rd party must initially report the complaint to the Institute in the form of an affidavit.

Method of Communication

The affidavit must be communicated to the Institute via post, courier, hand delivered or emailed to

Process from the point of receipt of complaint

The complaint will be internally sent to the CEO, who will assess the nature, extent and validity of the complaint. Upon communication with relevant parties, the CEO will send the complaint to the compliance department for filing, who will record the complaint. The CEO will then escalate the complaint to the relevant Investigator in the region where the complaint has been raised. The investigator will communicate with the complainant and the said member within 7 days of receiving the complaint. Depending on the outcome of that communication, the claim will then be tabled with the Investigation Committee.

Duty of the Investigation Committee

To make contact with the complainant and the member, and if warranted could request that the member be charged and brought before a tribunal which comprises of 2 directors and an advocate. The member is allowed to have legal representation at the tribunal hearing. The tribunal hearing is dealt with specifically in the Institutes By-Laws 27 and 28.


What is misconduct?

By Law 21. Without in any way limiting the meaning of the term misconduct, such term includes any director or member who:

(a) Breaches any code of conduct referred to in By-law 19 or 19.1 or

(b) Bring the good name of the Institute into disrepute or public contempt or ridicule; or

(c) Is found guilty by a court of law of an offence relating to dishonestly, corruption or violence; or

(d) Takes or uses assets or property of the Institute for his or her use or for the use of his or her spouse, partner or a family member; or

(e) Wastes the resources of the Institute in fruitless expenditure or who without the prior authority of the Board, incurs expenditure which is not provided for in the budget of the Institute; or

(f) Falsifies any document including a document relating to an educational qualification, for the purpose of his or her or another person becoming a member of the Institute or in a particular grade of membership of the Institute.

By-Laws 21 Misconduct

21(g) Punishable Acts and Practices

The following acts and practices, whether of commission or of omission, upon the part of any

person who is or was a member of the Institute at the time of the alleged acts or practices, shall

constitute a punishable offence by such member or former member, found guilty thereof after

proper enquiry, as provided for in the By-laws and Code of Conduct, shall be liable for penalties.

  1. Contravening any provision of the Constitution, and/or the Code of Conduct and/or the By-laws;
  2. Certifying or reporting or expressing an opinion, without such qualification as may be appropriate under the circumstances, to the effect that any account, financial statement (including annexure thereto) or other document relating to the business or financial affairs of any undertaking, fairly presents, or gives a true and fair view or reflects correctly the matters dealt with therein, as per relevant and appropriate legislation unless:
  3. Heshe has carried out his work free of any restrictions whatsoever;
  4. Heshe has obtained all information, vouchers and other documents, which he deemed necessary for the proper performance of his duties; or
  1. Heshe is satisfied, as is reasonably practicable, having regard to the nature of the undertaking, as the case may be.
  2. Unduly delaying to report on work performed by him;
  3. Negligently conducting himself in connection with any work performed by him, including work or employment in connection with any office of trust that he has undertaken or accepted;
  4. Associating himself with any accounts, statements, reports or other documents, without taking reasonable steps to ensure the correctness thereof;
  1. Directly or indirectly paying a person a monetary or other consideration as remuneration for obtaining work or for inducing other persons to provide him with work;
  2. Accepting, directly or indirectly, any commission, brokerage fee or other remuneration in respect of professional or commercial business referred to others as part of his service to any client, except with the knowledge and consent of that client;
  3. Improperly obtaining or attempting to obtain work; including failing to send a letter of professional courtesy to the previous accountant of any new or prospective client he/she may engage.
  4. Divulging to any third party, whether orally or in writing or otherwise, any confidential information, which he may have obtained in the course of his professional relationship with his client or employer;
  5. Advertising services, except as provided for in the Code of Conduct and the By-laws where applicable;
  6. Willfully refusing or failing to perform or conform with or to carry out any of the provisions of these Bylaws or the Code of Conduct of the Institute;
  7. Committing a breach of the Code of Conduct prescribed by the Institute;
  8. Unlawfully failing to account for, or unreasonably delaying an accounting of any money or property received for or on behalf of a client or any other person, when called upon to do so;

Signing any account, statement, report or other document which purports to represent work performed by him, unless such work was performed by him, or was performed under his personal supervision or direction, or was performed by or under the personal supervision or direction of one or more of his partners

  1. Performing work in connection with any matter which is the subject of dispute or litigation, on condition that payment for such work shall be made only if such dispute or litigation ends favorably for the party for whom such work is performed;
  2. Conducting himself in a manner which, in the opinion of the Disciplinary Committee, is discreditable, dishonourable, dishonest, irregular or unworthy, or which is derogatory to the Institute, or tends to bring the profession of accountancy into disrepute;
  1. Failing to notify the Institute of any change in the particulars of the office of the member, as registered with the Institute, within a period of twenty-one (21) days after such change;
  2. Failing to perform any professional duties with the degree of care and skill which may reasonably be expected of a member of the Institute; or

Failing to comply with prescribed standards of professional ethics or otherwise conducting himself in a manner that tends to bring the Institute into disrepute.

These Acts and Practices are not limited to the above punishable offences and should also be read in conjunction with the Code of Ethics for Professional Accountants by the International federation of Accountants (IFAC).

NB! Gender

Where it refers in the text to the masculine it also refers to feminine.

Procedure for dealing with Misconduct


(1) Any member or director of the Institute who has good reason to believe that another member or director of the Institute has committed misconduct shall notify the Chief Executive Officer who shall forthwith notify the President.

(2) The President and the Chief Executive Officer shall examine the case put before them and if of the opinion that it is a prima facie case of misconduct, the President shall take the following steps:

(a) From among the number of directors establish a panel consisting of two directors and an independent person who must be a person with knowledge of law who shall be the chairman of the panel;

(b) In consultation with the chairman of the panel select a venue for a hearing and a date or dates when the hearing will take place;

(c) In writing notify the member or director concerned of: the nature of the charge against him or her together with any documentary evidence on the matter; the date, time and place where the hearing is to be held; and inform the member or director concerned that he or she may be accompanied by and be represented by another person who may be a legal practitioner;

(d) Appoint an employee, director or member to lead the evidence against the member or director concerned.

Powers and Duties of the Panel

  1. The panel shall convene on the date and at the time and place designated for the hearing and so given to the member in the notice referred to in By-law 22(2)(c).
  1. Should the member or director concerned fail to appear at the hearing or should such person, verbally or in writing state that he or she will not attend the hearing, the panel shall on the evidence before it attempt to determine the matter and report thereon to the President.
  2. Should the member or director concerned appear at the hearing, the following procedure shall be followed:

(a) The person appointed in terms of By-law 22(2)(d) shall place before the panel all documentary evidence relating to the charge of misconduct and call and examine any witness to give evidence thereon;

(b) Thereafter the person charged with misconduct may personally or through his or her representative produce documentary evidence and call and examine witnesses, including himself or herself, in rebuttal of the charge against him or her;

(c) Either party may cross-examine a witness called by the other party.

  1. (1) The chairman of the panel shall enquire from any person giving evidence whether he or she wishes to do so under oath or affirmation but is not obliged to do so.

(2) Should a person referred to in (1) above agree to give evidence under oath, such oath shall be administered by the chairman of the panel in the following form:

“I (name) do swear that the evidence I give will be the truth to the best of my knowledge”.

(3) Should a person referred to in (1) above agree to give evidence under affirmation, such affirmation shall be administered by the chairman of the panel in the following form:

“I (name) affirm that the evidence I give will be the truth to the best of my knowledge’.

(4) In weighting the evidence of a witness the panel shall be entitled to take into account whether it was given on oath or affirmation or otherwise.

  1. The chairman of the panel shall regulate its proceedings and shall be responsible for the keeping of good order during such proceedings and may require that any person from the venue who is disruptive or unruly be ejected there from. The said chairman may from time to time adjourn the proceedings of the panel.
  2. The Chief Executive Officer shall ensure that a proper record is kept of the proceedings of the panel.

At the Conclusion of a Hearing


(1) After all evidence has been heard and the parties concerned have addressed the panel on the charge(s) before it, the panel shall consider and evaluate all the evidence and reach a finding on the matter.

(2) The panel may find that the member or director concerned is guilty as charged or not guilty or that insufficient evidence has been adduced on which to base a finding of guilty or not guilty.

(3) Where the panel finds the member or director concerned guilty as charged, it shall also determine an appropriate penalty as provided for in By-law 28 and report accordingly to the President, with a copy to the member or director concerned.

(4) Where the panel is unable to reach a finding of either guilty or not guilty, it shall so report to the President.


  1. (1) The penalty for misconduct, depending on the seriousness of the misconduct and its effect on the integrity or viability of the Institute may be:

(a) loss of membership; or

(b) suspension of membership; or

(c) a reprimand; or

(d) a written warning; and or

(e) a monetary fine, including a fine to recover the cost of holding such hearing.

(2) Where the penalty is loss of membership, the membership of a member shall cease on the day that the President in terms of By-law 31 in writing confirms the penalty by the panel to that effect and the member concerned shall forthwith surrender his or her membership certificate to the Chief Executive Officer who shall make a note to that effect in the Member’s Register. Where the member found guilty of misconduct is also a director, such person shall with immediate effect also cease to be a director and the company secretary shall make an appropriate entry to that effect in the records of the Institute.

(3) A penalty in the form of a reprimand or written warning shall be conveyed to the person concerned under the hand of the President.

Duties of the President

  1. Upon receipt of the findings of the panel in terms of By-law 24 or By-law 29(3) or the findings of the Board in respect of an appeal, the President may after a period of ten (10) days confirm the finding and penalty or refer the matter back to the panel for reconsideration, in which event the panel shall reconvene and after further considering the matter report again to the President who must either confirm the finding and penalty or, in writing to the Board give reasons why he or she does not accept such finding and penalty, with recommendations as to what the finding and penalty should be. In the event of the President reporting to the Board as aforesaid, the matter shall be treated as an appeal in terms of By-law 32.


  1. (1) Any member or director charged with misconduct who is aggrieved at the finding and penalty determined by the panel may, within ten (10)days of being informed thereof, appeal to the Board.

(2) Any appeal to the Board in terms of (1) above shall be in writing and shall set out the basis of the appeal, whether it is against the finding or the penalty or both and state the relief sought by the appellate.

(3) The Board shall consider any appeal referred to it including the reference of a matter to it by the President in terms of By-law 31 and in connection therewith may call and examine any witness or call for and examine any document which it may consider relevant to the matter under consideration, after which it may:

(a) confirm the finding and penalty determination of the panel; or

(b) vary the finding and penalty determination of the panel; or

(c) set aside the finding and penalty determination of the panel, and refer the matter to the President for consideration in terms of By-law 31.

(4) The effect of any finding by the Board in terms of By-law 24 or By-law 29(3) shall be suspended if an appeal is made until the appeal has been determined and the penalty confirmed or otherwise.

Discharge of Panel

  1. Once a charge of misconduct has finally been dealt with, the panel shall be discharged from office on the date that the President takes a final decision.

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